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ABC Coaches Ltd Terms & Conditions

1) Application – These Terms & Conditions apply whether a contract has been made verbally or in writing. The hirer is responsible for the actions of all passengers on board. Any additional costs incurred in performing the contract are the responsibility of the hirer whether or not they actually travel with the party. Our terms and conditions are incorporated without fail by our recorded telephone message. Once payment has been received for hire the hirer has entered in to a contract with ABC Coaches Ltd.
2) Quotations – All quotations are given subject to ABC Coaches Ltd having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are given for coach with driver only. Quotations are valid for 7 days unless otherwise notified. All verbal quotations are given from our computer software so no error can me made from us.
3) Use Of The Vehicle – The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with ABC Coaches Ltd. ABC Coaches Ltd reserves the right to levy additional charges for any additional mileage or time over and above that originally agreed. The charges will be pro rata and in accordance with booking confirmation.
4) Seating Capacity – The maximum numbers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry an extra passenger over the seating capacity. Seating capacity can be altered by ABC Coaches Ltd without prior notice.
5) Animals - will not be carried on any vehicle, except guide dogs.
6) Payment – All Monies must be made in full prior to the hire taking place unless a deposit has be agreed by one ABC Coaches Ltd Managing Directors. If any outstanding monies are due ABC Coaches Ltd reserves the right to take the outstanding monies at any time from the original credit/debit card which the hirer paid with. The hirer and/or credit card holder agrees that a chargeback will not be raised to any credit card issuing company with regards to booking payment. Sickness/damage deposits are refunded on written request to Customer Care, ABC Coaches Ltd, PO.BOX 542, BS23 9FF.
7) Cancellation By Hirer – All cancellations must be made in writing to ABC Coaches Ltd PO.BOX 542, BS23 9FF
If the hirer wishes to cancel the hire 24 hours or later following a booking all monies paid will be forfeited. ABC Coaches Ltd can send the hirer a credit note for the same value as the original booking or reschedule the travel for a date of the hirers choice. This is subject to availability. Once a Credit/debit card has been given to our company this is for payment to confirm a booking only. ABC Coaches Ltd do not ask for or accept any credit/debit card numbers for any other reason than to book a vehicle. ABC Coaches Ltd telephone operators are fully trained to make the hirer aware of our Terms and Conditions. Our recorded telephone system advises every caller to ABC Coaches Ltd that our Terms & Conditions can be found on our website.
8) Cancellation By ABC Coaches Ltd – In the event of an emergency or request by the hirer to vary the originally agreed conditions, ABC Coaches Ltd may return all monies paid and without further liability and cancel the contract in the event of a mechanical or driver issue which is unavoidable. ABC Coaches Ltd may not be able to supply alternative transport upon this cancellation. In this event ABC Coaches Ltd will endeavour to assist the hirer by supplying contact numbers for other coach operators who may be able to provide replacement hire. The hirer and passengers must have adequate travel insurance to in the event of ABC Coaches Ltd unforeseen cancellations to cover unforeseen travelling cost and expenses and losses. We recommend www.yell.com for Travel Insurance for a quote before you travel. We are totally within our right to cancel the hirers contract is the “acceptance” form has not been signed, dated and returned to us before the date of hire.
9) Change Of Vehicle – ABC Coaches Ltd may provide a larger vehicle than the size hired at no additional charge. ABC Coaches Ltd reserves the right to subcontract to another coach operator to cover the hire. We offer executive and non-executive vehicles and in the event of any emergency we reserve the right to change the grading and specification of the vehicle without any liability on ABC Coaches Ltd.
10) Route – Unless the hirer has advised of a particular route or places to be passed en-route, which will be specified on the confirmation letter, the route taken will be at the discretion of the company and/or the driver. The vehicle will depart at the times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for any losses incurred by the passengers who fail to follow instructions given by the hirer.
11) Breakdown/Delay – ABC Coaches Ltd may give advice on journey times in good faith, but does not guarantee the completion of a journey at a specific time, and will we NOT be liable for inconvenience or loss caused by breakdown or delay which is an unforeseen circumstance. Please also see number 8 of these terms and conditions with reference to breakdowns.
12) Drivers Hours – The hours of operation of the driver are regulated by the law and the hirer accepts the responsibly of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to drivers hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs.
13) Property – All vehicles hired are subject to restrictions on carrying luggage for statutory safety reasons. The driver shall be the sole judge as to whether property is carried. ABC Coaches Ltd will not accept liability for any damage or loss of property being carried on any vehicle. ABC Coaches Ltd will not accept liability for any damage or loss of property that is left on any vehicle after hire. Any articles of found property recovered from a vehicle will be held at the depot where the vehicle is based and may be collected from there. Full cost of collection is the responsibility of the hirer or individual passenger. If the hirer or passenger wishes to collect the property in person, an appointment with ABC Coaches Ltd must be made prior to collection.
14) Insurance –The hirer should have adequate travel insurance in the event of cancellation by ABC Coaches Ltd so the hirer my claim for any unforeseen expense for losses. We recommend www.yell.com for Travel Insurance for a quote before you travel. The hirer and individual passengers are recommended to obtain insurance for those items where, save for negligence, ABC Coaches Ltd’s liability is limited (such as delay of luggage).
15) Conduct of Passengers – The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the driver’s authority. The hirer will be responsible for all damages caused to the vehicle by hirer or passengers during the hire.
16) Complaints - Must be made within 7 days of the date of hire in writing to Customer Care Department, ABC Coaches Ltd, PO.BOX 542, BS23 9FF. No compensation will be paid out from ABC Coaches Ltd unless a wedding day or funeral is missed due to an error made by ABC Coaches Ltd. ABC Coaches Ltd only accepts standard postal letters not recorded delivery. The hirer and/or card holder agrees that if there is a dispute regarding a booking a chargeback request will not be raised through any credit card issuer or bank. The hirer and/or card holder agrees to have a fair independent hearing in a County Court if an agreement cannot be made between the hirer and ABC Coaches Ltd.
17) Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of ABC Coaches Ltd.
18) Alcohol – Under no circumstances may alcoholic drinks be carried onboard or consumed upon any vehicle without the express permission of ABC Coaches Ltd in writing.
19) Smoking – All coaches are non-smoking unless otherwise agreed by ABC Coaches Ltd.
20) Surcharges – The quotation given is based on operating costs at the date of the quotation. If more than 28 days elapse between the date of the quotation and the date of departure, the company reserve the right to pass on to the hirer any increase in the cost of fuel or any other increased costs resulting from Government action. ABC Coaches Ltd reserves the right to charge a valeting charge for any soiling or damage of vehicles made by the hirer or their passengers. ABC Coaches Ltd charges an additional £100 refundable sickness and damage deposit for any night time or late night hire. Any booking made by credit/debit card incurs a 2% bank charge unless agreed by a Managing Director. This is a charge levied by the bank, and is outside ABC Coaches Ltd’s control.
21) Terms and Conditions - The hirer is advised of the Terms and Conditions without exception by our recorded telephone message, in addition ABC Coaches Ltd staff are fully trained to do so.
English Law – Orders are only accepted in that the Law of England shall apply to the contract arising from such an order, and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be bought by either party in relation to such contract except in a Court of competent jurisdiction in England.